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FAQ & Educational Links

Below you will find a list of frequently asked questions as well as supporting links for educational on the services and treatments we provide.

  • Are your services covered by OHIP?
    No but physiotherapy is covered under many extended health care plans. Contact your insurer to find out what your level of coverage is for physiotherapy.
  • Can I bring my partner to my appointment?
    Yes, they are welcome to attend any appointments and can be partners in your home exercise program.
  • Can I come for an assessment/treatment during my period?
    Yes, there is no need to cancel unless you have severe cramps.
  • Do I need a doctors referral to be seen?
    No, a doctor’s referral is not required: you have direct access to us. Some extended health insurance plans require a medical referral for reimbursement.
  • Do you bill directly?
    We do not do direct billing for extended health benefits. However, if you are covered under Medavie Blue Cross for RCMP, Veterans Affairs, or National Defence, we will direct bill.
  • How long do appointments last?
    The initial assessment takes roughly one hour. Follow-up visits are generally about 40 minutes.
  • How often do I need to be seen?
    This varies from patient to patient. Generally someone with incontinence will need fewer treatments (often 2-4 will be all that is needed), than someone with a complex chronic pain condition. After your initial assessment we will discuss a treatment plan with you. Treatments are often spaced out over several weeks to give you a chance to work with a home exercise program and establish new habits.
  • How soon can I return for an appointment, after giving birth?
    We generally suggest you see us after your 6-week check up; however if you are having significant difficulty with pain, bladder or bowel control post-partum, and would prefer not to wait, you can see us within a week or two of the birth.
  • What forms of payment do you take?
    We accept: visa, master card, debit, cash, and cheque.
  • What should I wear/bring to my first appointment?
    You might find it helpful to bring in a list of your medications if you are taking several. There is no need to wear anything special.
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